Exotic Hair Products FAQs

Frequently asked questions

How much is shipping?

Shipping is calculated by weight. We offer a flat rate of $6.95 on domestic orders up to 10lbs.

 

Do you ship internationally?

Yes we ship worldwide.

 

How are my items shipped?

All items are shipped by USPS. A tracking number is provided when your item has shipped.


Do you offer expedited shipping?

No we do not offer expedited shipping at the moment. However, orders are usually shipped within 24 to 48 hours after the order has been received.


What is your return policy?

We only accept returns on unused and unopened items within 30 days of purchase. You are responsible for any shipping fees associated with the return unless the return is as a result of us sending you an incorrect item. Refunds will not be issued for any items that have been opened or used.


How do I get notified if a product I need is back in stock?

In order to find out when a product is back in stock, click on the item that is out of stock and click on the button that says “Email me when available”. Also, don’t forget to sign up for our newsletter.

 

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